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The Genesys Cloud Analytics (PureCloud) API is an atlas of time-series data spanning both real-time and historic periods. Maisey ... Genesys Cloud's Architect is a powerful tool for creating flows but sometimes you might need data from Genesys Cloud that isn't ... Building an integration with a cloud-based platform is easy, operationalizing it to be resilient takes forethought and design. Open messaging is a lightweight, webhook-based integration that facilitates messaging with 3rd party systems and external ... Yes, you read that right, ask us anything. Our panel of developers and product managers will take a stab at answering any and all ... Did you know that real-time call monitoring is possible with Genesys Cloud? The potential uses for these transcripts are many, ...

Join our Product Director, Becky Powell, for an exploration of our Audit APIs. Learn about the available audit topics and see how ... An overview of the PureCloud Developer Tools. Webinar presented by Tim Smith on December 11th, 2019. Have something to ... Integration. It's not the most fun part of software development, but it is one of the more critical things you need to think about as you ... Genesys Cloud has long supported embedding web applications inside of the Genesys Cloud UI, but join this webinar to see how ... Join us for a tour of the newly refreshed Genesys Cloud CX Developer Center followed by a meet and greet with the Developer ... Dan Stoops demonstrates how to build a chat bot and extend it into a voice bot. A good bot solution requires a nice customer ...