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GUIs are for the weak. At least when you have to do day-to-day system administration with any kind of software platform. Join us for a tour of the newly refreshed Genesys Cloud CX Developer Center followed by a meet and greet with the Developer ... Open messaging is a lightweight, webhook-based integration that facilitates messaging with 3rd party systems and external ... Genesys Cloud's Architect is a powerful tool for creating flows but sometimes you might need data from Genesys Cloud that isn't ... Did you know that real-time call monitoring is possible with Genesys Cloud? The potential uses for these transcripts are many, ... APIs, APIs, APIs. We are constantly told that APIs are the cornerstone of most types of system integrations. However, while ...

Join our Product Director, Becky Powell, for an exploration of our Audit APIs. Learn about the available audit topics and see how ... Yes, you read that right, ask us anything. Our panel of developers and product managers will take a stab at answering any and all ... Genesys Dialog Engine helps you to create bots through a natural language understanding (NLU) engine that can understand ... Jason Mathison demonstrates how to get a customer phone number (AKA the ANI) and attach it to the interaction using a ... Genesys Cloud has recently announced the availability of the new Genesys Cloud Flow Resource for our CX as Code toolset. Dan Stoops demonstrates how to build a chat bot and extend it into a voice bot. A good bot solution requires a nice customer ...